Delivery Charges
All orders are subject to a delivery charge. The correct charges will be automatically calculated via our website ordering system and are based on your location, the total volume/weight of your order and our normal method of despatch. However, The Historic Flying Clothing Company reserves the right to surcharge any orders that are of extreme weight outside the pre-computed weight tables loaded into the website or that require higher levels of insurance. Potential customers can always check the cost of basic postage within the checkout system before payment is made. Simply add the desired item to your shopping basket, click on ‘items in basket’ and select your delivery location. The appropriate charge will then be displayed.
Orders with a total value of £20 or under and weighing less than 2kg will usually be sent by Royal Mail 1st class post within the UK (as a letter, large letter, small or medium parcel) or via standard 'Small Parcel' airmail to overseas destinations. A certificate of posting will be obtained.
Orders with a value between £20 and £50 and weighing less than 2kg will usually be sent by Royal Mail 1st class 'Signed For' post within the UK (as a letter, large letter, small or medium parcel) or via standard 'Small Parcel' airmail to overseas destinations.
Orders with a value in excess of £50 and/or weighing more than 2kg will usually be sent by Royal Mail Special Delivery, Insured Parcel Post, 'International Signed & Tracked' Airmail, 'International Signed' Airmail, International Parcel Post, FedEx, UPS or DHL.
All orders paid for through PayPal must be sent via a delivery service that obtains a signature as proof of delivery. We will endeavour to select the most appropriate service available but advise that the customer should satisfy themselves as to the method of despatch and level of insurance required. Please contact us if you are in any doubt.
Insurance
We offer a worldwide export scheme and trust and rely on the various delivery systems used to work properly and we pack the items carefully to prevent damage and obtain all relevant despatch documents etc. In the rare event of a parcel being lost in transit we will always provide assistance to try and retrieve lost items as swiftly as possible.
Goods are sent with a basic level of insurance. Extra insurance will be charged at cost, please contact us for a quote if this is required.
Please note that some countries have lower insurance limits than others.
Certain fragile items such as clocks, china and framed/glazed photos/documents cannot normally be covered by insurance and are sent entirely at the customer's own risk. In some cases it may not be possible to fully insure goods purchased.
Returns & Refunds
How do I send something back?
You have up to 14 days from receipt of your order to return goods to us. Please ensure that you contact us in writing/via email to let us know you wish to return something and always include your order number, name and address. We ask that you pack the item/s carefully and return via a tracked/signed service within 14 days. Please retain your postal paperwork until we confirm receipt.
When will I get a refund?
Refunds will be issued once the returned order has been received and checked. We will not keep you waiting any longer than necessary. Unfortunately we cannot refund your postal costs. If payment was made via PayPal, Stripe or Square we will deduct the fee charged to us by those payment platforms from your refund as they are not cancelled for us.
